How AI-Powered Chatbots Can Improve Your Customer Services
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How AI-Powered Chatbots Can Improve Your Customer Services

ByArjun Singh

In today’s digital age, customer experience is the battleground for small and medium businesses (SMEs). Let’s face it, keeping up with customers inquiries can be a constant battle, especially for an SMEs with limited resources. Traditional methods often involve long wait times, frustrated callers, and maybe even a grumpy customer service rep (we’ve all been…

Pandemic Fuels E-Commerce’s Sustained Growth | WMSOne

ByNikhil

The digital shopping revolution sparked by the COVID-19 pandemic didn’t fizzle out with the reopening of doors. Contrary to initial predictions of a post-pandemic e-commerce retreat, online retail is exhibiting remarkable resilience, defying expectations and carving a path towards sustained growth. While the pandemic undeniably accelerated online shopping adoption, the underlying drivers of this sustained…